Our Key Services

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In a fast paced and dynamic business environment a majority of organisations face problems in developing and in executing strategies. We use Human Centered Design (HCD) approach in helping our clients for strategic planning. It starts with the purpose why does the business exist and specifically who are we serving. We help our clients to establish a clear line of sight between organisation strategic plan, business unit plan and what the teams/individual do and how it helps to achieve organisation’s strategy..

Performance measurement is critical for the organisation to continuously learn and improve. It can help the organisation to drive evidence based decision making culture throughout diverse operations. We use outcome based performance measurement approach in helping our clients to link long-term strategic objectives to operational level measures. We help our clients to enhance operational efficiencies, reduce waste and align focus to the core business objectives by translating performance data into strategic planning and decision making processes. 

A well-designed organisation is crucial for turning strategy into results. We support our clients in developing and implementing organisational models that simplify where and how business critical work is done. We use startegic organisational design approach to drive alignment between organisation’s strategies and structure. We focus on providing workforce analysis for effective organisation design, the impact on processes and people, and the change management for effective implementation.  

Organisations are under constant pressure due to globalisation, changing technologies and increasing uncertainty and demands therefore, change management is crucial to enable the businesses to remain profitable and to survive. We use structured approach to support leaders in change efforts that includes the right combination of processes, governance, metrics and culture. We work with our clients to define current culture in their organisation and the desired future state of culture. We work with the internal teams to define and implement activities required to shift the values and behaviors to future state. 

The modern boom in digital technologies presents the opportunity to transform the way organisations work. We support organisation to digitally transform their critical business processes. We apply human centred design thinking to help our clients to deliver measurable improvements to their businesses through the application of digital transformation.  By applying design thinking we help our clients to reinvent their business model, to define their digitisation journey and to create and implement digital transformation roadmap. 

Business leaders need insights to make truly informed decision. Data and information is of no use unless we make sense of it.  We help our clients to create feedback management system and to provide research based insights from the feedback of the customers, employees, community in general and significant stakeholders. We use the information gathered during this process to help our clients in understanding customer needs, market size, facilitating strategic development and in guiding organisational change. We assist our clients in understanding the insights and in implementing key findings and recommendations. 

In current business environment organisations are collecting an enormous amount of data and information. We apply advanced analytics to convert data and information into actionable insights. The first step to unlocking great insights requires right information, available at a right time and within right format.  We help our clients to transform their data into a dashboard that clearly identifies critical aeas of the business that needs attention. We encourage our clients to use advanced analytics and performance dashboards for forecasting, cost saving, continuous improvement and for improving outcomes for the customers and the community.  

We provide extended support to our clients to ensure that the results are delivered. We are not your usual consultant who will hand over a plan to you and leave. Our value proposition is that our clients can achieve real results. We work alongside our clients to achieve the objectives of their business and to enhance the organisation’s capacity.